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Terms and Conditions

  1. Bike Servicing

Precision Cycles will carry out the work to your bicycle as shown on the Service & Repair Agreement Form which is discussed during the initial assessment of service required.

Prior to carrying out any work, our technicians will undertake an assessment of your bicycle to determine the condition of your bicycle and may contact you to advise of any additional work that may be required and/or parts that may require replacing and the costs of this work.

We will not undertake any additional work or replace any parts without your consent. However, if you choose not to follow our recommendations, we cannot guarantee that your bicycle will work as it should and Precision Cycles accepts no liability for any defects arising with the bicycle as a result of not having this work undertaken.

There may be occasions where it is necessary for us to sub-contract the work (or part thereof) to a third party. However, Precision Cycles will remain responsible for the actions of any sub-contractor and this will not affect your statutory rights.


   2. Completion of work

We will endeavour to complete any work to your bicycle as soon as possible and within the estimated time scales that we have provided you with. However, there may be times when this is not possible and time for completion of this work will not be of the essence.


   3. Price & Payment

The price for the work (including any additional work which you have authorised us to carry out) will be as quoted to you by a Precision Cycles Technician.

Payment in full is required on completion of any work undertaken to your bicycle and prior to the return of your bicycle. Precision Cycles reserves the right to retain your bicycle until you have paid in full.

All electronic invoices are required to be paid within 7 days of the date shown, after which daily interest charges apply at 3% of the total invoice.

Any parts specially ordered must be paid beforehand and cannot be returned for credit.


   4. Course Cancellation Policy

If you cancel your booking four weeks or more prior to the start date, NFM will charge an administration fee of 23% of the invoice total. If you cancel your booking between two and four weeks prior to the start date, a 50% fee will be apply. Two weeks or less prior to the start of the course or failure to attend will result in the invoice needing to be paid in full.

Delegate substitutions can be made up to three days prior to the start of the course with no charge.

Changing your booking to a later course will result in an administration fee of 23% of the invoice total of the initial course booked.

If NFM need to cancel a course, a place will booked on the next available course at no further cost to delegates.

Non payment of invoices may result in interest being applied at the rate of 8% per annum.

   5. Collection of Bicycles

You must collect your bicycle within 7 days of Precision Cycles notifying you that it is available. If you fail to do so, we will provide you with a written notice (which includes email) notifying you that you have 21 days to collect your bike, failing which we may sell the bicycle.

Precision Cycles is entitled to deduct any outstanding payment due from you for the work from the proceeds of any sale of your bicycle, together with any costs of sale, and if applicable, we will then send you a cheque for the remaining proceeds of the sale.


   6. Warranty

Subject to the remainder of this clause, all replacement parts provided by Precision Cycles as part of this service will be guaranteed for a period of 12 months, and all labour and workmanship is guaranteed for a period of 6 months, commencing from the date of the work being undertaken.

This warranty is subject to you:

(a) maintaining the bicycle in accordance with the manufacturer’s warranty; 
(b) providing proof of purchase of the service / repair; and 
(c) allowing Precision Cycles to carry out the repair work required.

This warranty is not valid where, in Precision Cycles reasonable opinion, defects with the bicycle have occurred due to fair wear and tear, improper use, criminal or malicious damage, fire, theft, instances where the bicycle has been used in an incorrect manner or you have continued to use the bicycle after the defect or fault developed.


   7. Risk

Any personal items left on the bicycle when it is provided to Precision Cycles are left at the customer's own risk and Precision Cycles accepts no liability for any loss or damage to these items. We recommend you remove any such items prior to dropping off your bicycle.

    8. Liability

If we fail to comply with these conditions, we will attempt to repair the issue for you as soon as possible, which may include providing you with replacement parts.

Under no circumstances will we be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill, stress or inconvenience) howsoever arising out of any problem you notify to us under these terms and conditions and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the service.

Nothing in these terms and conditions is intended to limit any of your statutory rights or in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

   8. Data

All personnel data held will be used solely by Precision Cycles and will not be viewed by any third parties. All information will be stored in accordance with the Data Protection Act.

   10. General

These terms are governed by the applicable law in your country but are subject to the exclusive jurisdiction of the courts of England and Wales.

Precision Cycles amends these terms from time to time. The terms in force at the time of the work being undertaken apply to the Contract between you and us.

If you are not happy with any aspect of our service, or if you have any queries or comments relating to this service, please contact Precision Cycles:

Website privacy policy

Key details

This website privacy policy describes how Precision Cycles protects and makes use of the information you give the company when you use this website.

If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy.

This policy is updated from time to time. The latest version is published on this page.

This website privacy policy was updated on:            11/09/2017

If you have any questions about this policy, please email


We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website.

We also collect information to better understand how visitors use this website and to present timely, relevant information to them.


What data we gather

We may collect the following information:

  • Name and job title

  • Contact information including email address

  • Demographic information, such as postcode, preferences and interests

  • Website usage data

  • Other information relevant to client enquiries

  • Other information pertaining to special offers and surveys


How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services.

Specifically, we may use data:

  • For our own internal records.

  • To improve the products and services we provide.

  • To contact you in response to a specific enquiry.

  • To customise the website for you.

  • To send you promotional emails about products, services, offers and other things we think might be relevant to you.

  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you.

  • To contact you via email, telephone or mail for market research reasons.

  • Data is stored in a single location and is password protected

  • At any time your personal data held by Precision Cycles can be requested by contacting and can be deleted on request


Cookies and how we use them

What is a cookie?

A cookie is a small file placed on your computer's hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.

  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.

  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.

  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.

  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.

However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.


Controlling information about you

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:

  • Opt-in to receive marketing communications from us by email, telephone, text message or post.

  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post.

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

  • Sign in to our website and change your opt-in settings.

  • Send an email to [email address].

  • Write to us at: [postal address].

We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998 and GDPR regulations.


We will always hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards.

We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.


Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside the [domain name] domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.

Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

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